East Bay Shuttle Cancellation Policy:
East Bay Shuttle
is committed to protecting your privacy.
Any information obtained from our
clients via Feed Back forms, Online
Reservations, or any other way is kept
in strict confidentiality and is not
sold/distributed to any third parties.
We also do not send spam. We use the
information you provide to secure your
reservation.
Terms & Conditions:
If reservation is canceled forty eight
(48) hours or less (from the time of the
scheduled departure time of flight), on
the date of service or if flight arrives
and there is no contact within one (1)
hour of flights arrival at gate for
domestic flights, or 1 1/2 hours of
flights arrival at gate for
international flights, there is a full
charge for the service. This will be
charged to the credit card given at time
of reservation.
There is also a 15 minute grace period
given for departures to the airport,
from the time of the scheduled pick up.
If vehicle is still waiting after grace
period has expired, there is a charge of
$20.00 plus gratuity, for every 15
minutes, beginning from the initial
scheduled pick up time. Any waiting time
is to be paid to driver at time of
service.
If airport reservation is canceled and
is not re-scheduled, there is a
$25.00 administrative charge to the
credit on file.
Charters/Weddings/Proms/Point to Point
Service - Cancellation Policy
If reservation is canceled one (1) month
of less (Weddings and Proms - three (3)
months or less) from the date of
original service, there is a full charge
of either flat rate quoted or total of
minimum hours reserved for. This charge
will be processed on credit card given
at time of reservation. Wedding and Prom
cancellations must be submitted in
writing by certified mail ninety-one
(91) days prior to the date of service.
With regard to Point to Point service,
there is a 15 minute grace period given
from the time of the initial scheduled
pick up time (for concerts/sporting
events - you do not need to schedule a
return time, as the drivers do find out
what time the event is over - there is a
30 minute grace period given from the
time the event is over). If vehicle is
still waiting after grace period has
expired, there is a charge of $ 20.00
plus 20% gratuity (on Shuttle) and a $
40.00 plus 20% gratuity (on SUV
Excursions & larger), for every 15
minutes, beginning from the initial
scheduled pick up time.
If legal action is necessary to collect
monies due, you will be responsible for
all court court costs, our attorney fees
and the balance due.
Also, any damages caused to the vehicle
by client or their guests, will result
in a minimum charge of $ 100.00, based
on cost of damage. Any person or persons
that get sick in a vehicle, also will be
charged a minimum fee of $ 250.00 (final
cost is charged when bill is received
from detail shop). |
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