FAQ

• How can I make reservations?
  Reservations can be made online by clicking on the Reservation link or you can call our helpful reservation agents 24 hours a day.
  925-800-4500
   
• How much does it cost?
  For actual fares please visit, Quick Quotes
   
• What is your cancellation policy?
  In order to cancel reservations please call (925)800-4500 at least 48 hours prior to your pickup time. Otherwise the full fare will be charged.
   
• What forms of payment do you accept?
  You may pay the driver at the time the service is provided. The driver will accept cash, all major credit / debit cards or travelers check. You may also prepay by calling our reservations department and supplying them with a fax number then we will fax you a charge authorization, which you fill out and fax back Fax:(925)900-4500. Once we have your signature on file we can charge you in advance.
   
• How far in advance do I need to make a reservation?
  48-hours online reservations required. If it is less than 48 hours in advance, please call 925-800-4500. We try to accommodate those with less notice. Even same day reservations!
   
• Does advanced reservation mean pre-payment?
  No! There is no need to prepay a reservation unless you would like to. We require a credit card number to hold the reservation, and fulfill the cancelation policy. You may also prepay by calling our reservations department and supplying them with a fax number then we will fax you a charge authorization, which you fill out and fax back. Once we have your signature on file we can charge you in advance.
   
• How many pieces of luggage am I allowed on the shuttle?
  Our luggage requirements are 2 standard-size suitcases (less than 63 inches as measured by the height+width+length and less than 51 lbs) per person. An extra charge will apply for oversized or overweight luggage, bikes, skis, snowboards, surfboards and golf clubs. Please call for a quote.
   
• Does the shuttle service charge include a gratuity?
  No, the fare that we quote for our ride services does not include a gratuity. 
• What airports do you serve?
  East Bay Airport Shuttle Service is a local business located in San Ramon, California. We serve almost everywhere on a charter basis, including the San Francisco Cruise line Piers. Our share-ride service operates to and from San Francisco and Oakland Airport. To find out about more of our service are just click on the service area/rates link.
   
• Where do you pick up at the airport?
  Pickups from the Airport are made at a specific ‘pick up’ point (designated by the airport officials). Passengers are required to call us as soon as they arrive at the airport before they claim their luggage at 1-925-800-4500 to inform us of their arrival. The dispatcher will let you know which van number to look out for. Our white van will meet you at one of the locations listed on the airport pickup procedures link.
   
• Will my bicycle box fit into the vans?
  When traveling with a bicycle box, make sure you let us know because you have to reserve a charter van exclusively for you. Share-ride service is not available because of the large size of the bicycle boxes. Other guest sharing the ride may not have enough room for their luggage.
   
• Do you provide child car seats?
  Child car seats are provided only prearranged. Please let us know the age and pounds of the child.
   
• Can I bring my pet with me?
  Of course, but please let our reservation agents know because it is necessary to reserve an exclusive van or sedan for transportation to or from the airport. Please call (925) 800-4500 for a quote or to make reservations.

TCP 23112
East Bay Shuttle
Phone:925-800-4500
Fax:      925-900-4500
contactus@eastbayshuttle.net
Info@eastbayshuttle.net
reservation@eastbayshuttle.net